Your trip to or from the airport is arranged in advance to ensure that you will either be picked-up without delay at the airport when you arrive or be there in good time for your departure flight.

 

For drop-offs at the airport, most taxi companies don’t handle pre-booked rides well and using a hotel car is expensive and inflexible, and irrelevant if the journey is between an airport and a home, or office. With Premium Track your ride is pre-booked, guaranteeing vehicle and driver availability and on time pick up

 

For pick-ups from the airport you will be expected and met by our driver who will assist you with your luggage and lead you to your car thus avoiding long queues for taxis. Taking a chance on a taxi or airport car at the airport can be problematic as queues can be lengthy at peak traffic hours, during bad weather or at shift changes, and the driver and car quality is uncertain.

 

Using Premium Track ensures simple booking, secure payment, a waiting driver, the ability to make changes easily, help with issues, and a fast, safe and comfortable service.

 

 

Where the driver is requested to pick-up a passenger from a home address the driver will ring the bell, SMS or phone the passenger depending on instructions given in the booking, during night hours drivers may use their discretion in order not to disturb the household).

 

At an office address the driver will contact the reception desk or security staff.

 

At a hotel they will inform the hotel concierge or reception desk.

 

For street pick-ups the driver will display in vehicle or hold a sign with the passenger's name or the Premium Track logo. They will stand outside the car if the weather permits and it is safe and legal for them to do so, and will do their best to remain at the requested pick up place until the passenger is on board, but if forced to comply with lawful instructions to move away by police or traffic officials.

 

Normally Drivers (i) will be on station at a pick-up address 10 minutes or more before the time, and (ii) will wait up to 15 minutes after the designated time without any additional charge to the traveller.

 

 

Where a passenger is being picked up from the airport, the Driver will be waiting in the arrivals area at the exit nearest the baggage carousel for the flight; or sometimes at a limousine desk or an official driver meeting point.

 

A hand held sign or list clearly displaying the lead travellers name or details will be visible.

 

Drivers will wait for 30 minutes after the actual landing time of a plane. Before leaving a meeting point the Driver will advise Premium Track centrally that their passenger has not appeared, and we will attempt to contact the passenger using the telephone data provided in the booking.

 

 

Generally speaking, a Sedan/Saloon will legally and comfortably carry 3 adult passengers and one or two medium large suitcases, and an MPV/Minivan 4-8 passengers and/or a few large bags.

 

There is no fixed rule, so we recommend indicating the number of passengers (adults, children or infants) travelling and an estimated number of luggage when making a booking. You must mention whether infants are carried so we can try to provide a suitable vehicle.

 

If you have too many bags or people to legally and safely fit in to the booked vehicle we may be able to arrange a larger or second vehicle, but an additional charge will probably be payable.

 

 

In your confirmation email you will have received a local and an international Premium Track number to call in the event of issues. For some airports we also send the driver’s name and contact number by SMS to your handphone. You should turn on your handphone when you can as we might be trying to call you, or there might be a pre-pick-up text message with driver contact details.

 

Meeting drivers in busy arrivals lounges in strange airports can be difficult. We will do everything we can to ensure a smooth hook-up.

 

 

If your flight is arriving early or late – don’t worry: our local partners watch the airport arrivals data and adjust their meeting time accordingly.

 

Sometimes, if your flight is early, if there are no queues and if you have only hand baggage you may exit much earlier than normal: just keep an eye open for your driver and call us if you think there is a problem.

 

If your flight is delayed and as a result the job extends into what the local service partner classifies as overnight or unsocial hours, and additional charge may be payable. If you miss your flight you must let us know so that we can try and avoid or minimise late amendment, cancellation or no show penalties, although this may not be possible for shorter local or regional flights.

 

If you change your flight or it is delayed or retimed it is your responsibility to inform us. We will try and avoid or minimise late amendment, cancellation or no show penalties, but these may apply.

 

 

Let us know, and we’ll fix it for you and charge the base price to you credit card. Charter Hires (also known as “at disposal” or “as directed” hires) can be arranged in most cities for most types of vehicle and group size. Charges are usually by the hour, with a minimum hire period (usually 3 or 4 hours). In certain countries, the hire period charged for is the number of hours elapsing between the time the vehicle leaves and returns to its home base, and not between the booked pick up time and drop off time (and any mileage is calculated in a similar way).

 

Additional charges may be incurred for journey outside of the main city, across state borders, for overnight hires, or where a reasonable mileage limit is exceeded. Tolls, taxes and other unknown charges will be payable by you to the driver.

 

 

No, you do not. If the service you get is particularly excellent, and the Driver have gone out of their way to help you in some unusual way, and if you wish to thank them with a tip or gratuity you can do so, but it is not obligatory, although often very welcome.

 

 

Confirmation details will be sent to your or your booker’s (if another person has made a booking on your behalf) by email, shortly after booking or any amendments that you make. A receipt will not be issued by the driver (as you are paying Premium Track centrally, and not our local car company)

 

 

The term “Chauffeur Meet” will appear on your statement, which will also show the USD amount quoted at the time of booking. This USD amount will be converted into your local currency by the card company or bank using their rates of exchange.

 

 

You should call us. There is normally no charge for amendments made more than 24 hours ahead.

 

 

Our representatives will expedite obtaining visa on arrival and passing through security checks, and will escort you through fast track or private immigration so you that don’t have to queue with regular passengers

 

Our representatives also coordinate directly with your driver to ensure a smooth handover (and avoid the common and sometime expensive problem of not being able to find the booked driver at the airport). Representatives are skilled at keeping local taxi and baggage touts away, plus they ensure that you have no language communications issues.

 

They can also help you to resolve unanticipated issues with local immigration or customs officials, and with arrangements for excess baggage, flight & terminal transfers, lounge or day-room access, and obtaining reliable ground transport during your stay.

 

 

The representative will be waiting for you at the Airbridge (i.e. the airplane door), or - if a bus from the plane to the terminal is being used – at the entrance to the terminal where the bus drops off its passengers. They will be holding a sign with your name or organization (or any other identification that you prefer).

 

 

Our representative will be waiting ”kerbside” (meaning at the drop-off zone at the departure terminal level). They will be there a few minutes before your scheduled arrival time and will wait for you. If you have not arrived within 15 minutes of the booked time, they will try to call you or your driver.

 

If you know that you are going to be a little early or late (e.g. because of traffic) we ask you or your driver to contact the representative so they can adjust the meeting time.

 

In your confirmation email you will have received both local and central Premium Track support centre numbers to call in the event of any issues. For some airports we also send the representative’s name and contact number by SMS to your handphone.

 

 

No, you do not. If the service you get is particularly excellent, and our representative has gone out of their way to help you in some unusual way, and if you wish to thank them with a tip or gratuity you can do so, but this is totally at your discretion.

 

Confirmation details will be sent to you or your booker (if another person has made a booking on your behalf) by email, shortly after booking and any subsequent amendments that you may make. A receipt will not be issued by the representative (as you are paying Premium Track centrally, and not our local representative).

 

The term “Chauffeur Meet” will appear on your statement, which will also show the USD amount quoted at the time of booking. This USD amount will be converted into your local currency by the card company or bank using their rates of exchange.

 

You should call us. There is normally no charge for amendments made more than 48 hours ahead